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4 Layton Walmart employees fired after disarming gunman caught shoplifting

By Andrew Adams, Deseret News

Published: Wed, Feb. 9 10:00 p.m. MST

 Lori Poulsen, left, Justin Richins, Shawn Ray and Gabriel Stewart, former Layton Walmart employees, speak during an interview Thursday, Feb. 3, 2011. The four employees were fired from their jobs after disarming a shoplifter on Jan. 13, 2011, a violation of company policy.

Lori Poulsen, left, Justin Richins, Shawn Ray and Gabriel Stewart, former Layton Walmart employees, speak during an interview Thursday, Feb. 3, 2011. The four employees were fired from their jobs after disarming a shoplifter on Jan. 13, 2011, a violation of company policy.

(Jay Dortzbach, Deseret News)

LAYTON — The shoplifter smashed Gabriel Stewart up against a wall.

It didn't take him long to realize that pressure against his lower back was from a loaded gun held by a desperate man who didn't want to go to jail. The gunman had a firm grip on Stewart's shoulder, telling him and three of his Walmart co-workers, "Don't make me do this."

“Absolutely time stopped,” Stewart told KSL. “I didn’t know what to do.”

Instantly, Shawn Ray and Justin Richins kicked into gear, spinning the gunman around. Lori Poulsen ripped the gun away and secured it. They all held on to the man until police arrived minutes later.

The four Layton Walmart employees felt it was mission accomplished. Police officers told them they had done everything right.

But a week later, all four were fired from their jobs. Walmart said their actions had  violated company policy and put their fellow workers and shoppers at risk.

It was the afternoon of Jan. 13 when employees at the store saw Trent Allen Longton unwrap a Netbook computer in the electronics section and stuff it under his clothes.

Asset protection coordinator Poulsen met him at the door, and ushered him back to the loss prevention room to confront him. Not long after, Ray and Richins — both asset protection associates — filtered in, followed by Stewart, an assistant manager, to witness.

Moments after he pulled out the small laptop, the workers say Longton also pulled out a handgun and charged toward the closed office door. Ray, Richins and Stewart were in the way. He grabbed Stewart as his way to get out.  

“He looked right at me and said, 'The gun is cocked. C’mon guys, just let me go. I don’t want to do this,'” Shawn Ray recalled.

The four believe their quick actions to disarm and secure the man helped prevent what could have been a tragic event. They held the man until an officer arrived, who wrote in his report that in his and citizens' "best interest and safety," he took the suspect to the ground.

“I was thinking, 'Whose house am I going to tonight to tell their family their loved one was shot,'” Poulsen said. “You have to make a decision — do I fight for my life, or do I stand here and watch?”

Workers still can’t believe what happened the next week.

“She said, 'You’re fired,'” Richins recalled of the person brought in to let him go. “You’re being terminated for a violation of AP09.”

AP09 is Walmart’s policy on dealing with shoplifters. A copy obtained by KSL shows employees are allowed to use “reasonable force” to limit movements of struggling suspects. If a weapon comes out, however, associates must “disengage” and “withdraw,” the policy states.

The workers say they don’t know where they would have withdrawn to, with the door behind them closed in a small room and the man charging at them. They contend they had no other real option.

The former employees also are expressing concern about allowing Longton, armed with a loaded gun, out into the crowded store and beyond.

Longton, according to the police report, was a convicted felon who had multiple warrants out for his arrest. He was a restricted person — meaning he wasn’t supposed to be carrying a handgun. The handgun was loaded, according to the report, and contained a bullet in the chamber.

Layton police would not comment on the appropriateness of the Walmart workers’ actions, but did acknowledge Longton — with the information that had come through dispatch — likely would have faced a stiff police response outside the store.

“Likely they (the officers) are going to produce their handguns and try and take the person into custody because you’ve got to be ready for it,” Lt. Garrett Atkin said.

Longton pleaded guilty to two charges Monday — robbery, a second-degree felony, and the purchase, transfer, possession or use of a dangerous weapon by a restricted person, a class A misdemeanor. In exchange for his plea, three other charges were dismissed, including threatening or using a dangerous weapon in a fight or quarrel. Longton is scheduled to be sentenced on March 28.

The four workers were full-time employees. Stewart had been with the company for more than 12 years. Poulsen, who was employed for more than seven years, had made Walmart a career. Ray said his dismissal kept him from purchasing a home.

“I honestly felt worse than when I had the gun to my back,” Stewart said. “I honestly felt betrayed.”

The former employees are considering their legal options.

Walmart defended the firings in a statement.

“We appreciate the intentions demonstrated by our associates in this situation, but the actions taken put their safety — and potentially the safety of our customers and other associates — in jeopardy,” Walmart spokesman Dan Fogleman said. “In their roles within the store, they were aware of our expectations regarding safety and, unfortunately, their actions have led to them no longer working for the company.”

Stories of similar firings exist, including one in Kansas last May. A Walmart worker in Wichita was fired when she followed a man outside the store and demanded proof that he had purchased a computer. The man, according to news reports, kicked and hit the woman before letting go of the computer and running away. She was not an asset protection associate or a manager, and a spokesperson at that time contended she violated company policy and put herself and others in danger.

Corporate lawyers say company policies like the one at Walmart are common in the retail world. They’re designed to protect employees and make sure they don’t put merchandise ahead of their own safety.

Some security experts, however, take issue with the policy.

“I’m surprised they would be fired — they’re defending their lives,” said David Lundberg, who was a police officer for 21 years, has additional security experience and now runs Utahdetective.com.

Lundberg believes concern over liability drives these policies.

“People slip and fall, get head injuries, that kind of stuff,” Lundberg said. “So that’s what stores are worried about is the liability — getting sued.”

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1. RRB
SLC, UT,
Feb. 9, 2011

If Walmart can't judge this on circumstances, then they lose my business. As a customer in the same position, I hope there are people around like these men who judge the situation correctly.

These are security people, correct? Does Walmart have that little faith in their training procedures?

2. lib1
Provo, UT,
Feb. 9, 2011

Very sorry to hear this. Courage, loyalty and quick thinking are at a premium nowdays - I'm sure these men will find better jobs in the near future.

3. DN Subscriber
Cottonwood Heights, UT,
Feb. 9, 2011

I am a big supporter of Walmart, but this is outrageous!

Being fired for acting in self defense is totally unacceptable.

I hope they get a really vicious wrongful termination attorney to sue Walmart for millions.

I salute these brave employees for their heroic and instantaneous response to a life threatening situation which successfully prevented a criminal from killing any of them, or getting away. (The latter clearly a secondary benefit from their primary action.)

To the Walmart big wigs who fired them at leisure based on "policy" and not a careful review of the actual situation as it unfolded in mere minutes- you just lost this customer. I don't want to shop where employees are mistreated.

4. ute alumni
Tengoku, UT,
Feb. 9, 2011

Walmart is crazy. THEIR employees were at risk. This is the idiotic type of policy that makes one wonder how Walmart remains in business. I hope these four find work at a place that does care for their employees. Each should be given a medal.

5. scambuster
American Fork, UT,
Feb. 9, 2011

Perhaps it is time to boycott Walmart until they re-instate these employees to their former positions. If Wal-mart is worried about money (lawsuits) then hurt them in the wallet by not shopping there.